- I have moved since I originally backed the project on Kickstarter. How do I make sure my information is up to date?
If you have moved since you originally backed the Arkami myIDkey project, please send your updated shipping address to firstname.lastname@example.org, and the Sonavation Team will make sure the proper changes are made. We will also be adding a portal to IDKEY.com in the coming days that will allow you to update your information.
- You have the Sonavation® IDKEY™ M-Series and the Sonavation® IDKEY™ X-Series on the website, which version will Kickstarters receive?
Kickstarters who backed the Arkami myIDkey will receive the new Sonavation® IDKEY™ M-Series
- When will you begin shipping the Sonavation® IDKEY™ M-Series Device?
Kickstarters will be the first to begin receiving the new Sonavation® IDKEY™ M-Series
Device. Shipping to Kickstarters will begin in late March and will continue for several months until all Kickstarter orders are fulfilled.
Multiple Device Backers
- I originally backed for more than one Arkami myIDkey. Will I get the same number of Sonavation® IDKEY™ M-Series Devices?
If you backed for multiple Arkami myIDkey devices, you will receive the same number of Sonavation® IDKEY™ M-Series
Devices. (ex. If you backed for 3 myIDkey devices, you will receive 3 IDKEY™ M-Series devices.)