- I have moved since I originally backed the project on Kickstarter. How do I make sure my information is up to date?
If you have moved since you originally backed the Arkami myIDkey project, please send your updated shipping address to firstname.lastname@example.org, and the Sonavation Team will make sure the proper changes are made. We will also be adding a portal to IDKEY.com in the coming days that will allow you to update your information.
- You have the Sonavation® IDKEY™ M-Series and the Sonavation® IDKEY™ X-Series on the website, which version will Kickstarters receive?
Kickstarters who backed the Arkami myIDkey will receive the new Sonavation® IDKEY™ M-Series
- When will you begin shipping the Sonavation® IDKEY™ M-Series Device?
Sonavation is continuing to work to develop the IDKEY™ M-Series device. If Sonavation can complete development to its satisfaction, delivery to Kickstarters and other customers is expected to begin after Sonavation obtains the required industry certifications, export approvals and manufacturing is underway.
Multiple Device Backers
- I originally backed for more than one Arkami myIDkey. Will I get the same number of Sonavation® IDKEY™ M-Series Devices?
If you backed for multiple Arkami myIDkey devices, you will receive the same number of Sonavation® IDKEY™ M-Series
Devices. (ex. If you backed for 3 myIDkey devices, you will receive 3 IDKEY™ M-Series devices.)